How Do I?

How Do I Request A Home Visit?

If you are too ill to attend the surgery for an appointment it may be appropriate to have a home visit.

Please make every effort to phone us by 10:00am to request a visit, unless it is an emergency.

The receptionist will need to take details from you to pass on to the GP, please give all details for the reasons of the visit to the receptionist. Give all the information you can as this will help the receptionist to give a clear explanation to the GP.

The visit request details will be passed to a GP. You will either receive contact by the GP (who may ask for more details) or from a receptionist confirming if a visit as been arranged.

Visits by the GP are started after the morning surgery, depending on how many visits have been organised the time of a visit is loosely between 11:30am—2:00pm.

A visit by a District Nurse is organised directly by the GP. District Nurses visit patients that are housebound only, anybody that finds it difficult due to social issues (i.e. nobody to take them due to having no transport) to get to the surgery or clinic will need to be able to organise other forms of transport.

Anybody that is housebound and in need of nursing care needs to ring us on 483 6222. A member of staff can then liase with your GP to help organise the specific care needed.
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How Do I Contact a District Nurse?

The district nurses are situated in the clinic next to the practice. You can contact them on the following number:

0161 426 9309

They also run a clinic on certain weekdays called the “Treatment Room Service” at Hazel Grove Clinic which they are able to carry out ear syringes, removal of stitches, dressings etc.
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How Do I Register?

Please refer to the Registration Page.
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Order A Repeat Prescription?

Use your printed repeat slip, use the website/email or write a written request to ask for your medication.
Please make sure your name, DOB, address and all medication/s needed are CLEARLY stated!

  • Call into the surgery and put the request in the prescription box next to the front door, alternatively you can post it through the letter box at the front door if you can’t get to the surgery during working hours.
  • Post it with a stamped addressed envelope if you wish us to return the prescription by post.
  • Fax through 0161 419 9244.
  • Order on line through our website
  • Manually send a email to: beech.house@gp-p88012.nhs.

DUE TO THE LARGE DAILY AMOUNT REQUESTED PRESCRIPTIONS CANNOT BE ACCEPTED OVER THE TELEPHONE.

Prescriptions will take 48 hours or 2 working days to process. If there is a message on your prescription requesting that you see a doctor or nurse for a medication review, please make an appointment.
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How Do I Renew a Fit Note? (NO LONGER CALLED SICK NOTES)

Contact the surgery on the day your fit note runs out. The receptionist will leave a message for the doctor and you will be asked to ring back later that day or the following day to check if it has been completed.

Fit notes can be back-dated if you have been seen by a doctor or nurse practitioner here at the surgery or at a hospital. Relevant documentation to the reason for the fit note is needed to be received from the hospital before one can be completed.

It may be necessary for you to be seen by a doctor before the fit note can be issued.

A signing off note can be obtained in the same way by giving the date you wish to return to work.
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How Do I Obtain Test Results?

Most blood test results are available after 2 – 3 days of the after the sample being taken but more specialised tests may take longer.

Investigation done at the hospital organised by the surgery e.g. a x-ray, E.C.G or spirometry may take between 1—2 weeks. If these or other types of investigations are organised by a consultant at the hospital it may even take longer to be received.

Results will be available from 2:00pm However, if the doctor wishes to see you or offer you further treatment you may be contacted and asked to make an appointment or to collect a prescription.

Due to confidentiality results can only be given to the patient themselves or to a parent/guardian of children aged under 16. Please be aware that due to the open plan of the reception desk/waiting area that obtaining certain test results in person may inappropriate.

**SORRY WE DO NOT EMAIL RESULTS TO PATIENTS**

Lab Tests Online-UK has been designed to help you, the patient, to understand the many clinical laboratory tests that are used in diagnosis and treatment. has been designed to help you, the patient, to understand the many clinical laboratory tests that are used in diagnosis and treatment.
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How Do I Make a Complaint?

Please contact the surgery and ask for the Practice Manager. The Practice Manager will be able to take details of your complaint and discuss any matters that you wish to put forward. If you are not satisfied with the managing of your complaint, we will arrange a meeting between the complainant (who can be accompanied), Joanne Street and Practice Manager or a doctor. We hope this forum will be able to solve the problem and help to improve the services we offer.

If the practice manager is not available at the time you wish to tell us of a complaint please ask for Joanne Street the practice secretary.

The Stockport Primary Care Trust will refer all initial complaints they receive back to the practice and will only become involved if the problem cannot be resolved at a practice level.
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How Do I Ask a Doctor To Complete a Form?

If you require a doctor to complete a form please leave it with the receptionist at the front desk or by posting it to the surgery. There is often a charge for completing forms which can sometimes be claimed back through insurance companies and employers. The charges are displayed on this website.

Please allow a week before telephoning the surgery to see if the form has been completed. Forms are completed in the doctor’s own time and are completed as soon as they can.

Please note: passport forms are no longer completed by a doctor. Any British passport holder can complete the form for you.
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How Do I Get Travel Vaccinations?

If you require travel vaccinations, call into the surgery and make a appointment to see the nurse for a 20 minute slot in clinic.
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How Do I Request An Ambulance?

If you require an EMERGENCY ambulance you should dial 999.

To organise any other ambulance please telephone the surgery on 0161 483 6222 where a member of staff will help you. Notice is required when booking an ambulance (at least 48 hours), please bear this in mind and give as much notice as possible.
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How Do I Change My Details?

You can change your details by letting us know in writing. You have a number of options to choose from:

Sorry we do not take change of details verbally at the front desk or over the phone.